Salon Pucci Policies:
Our philosophy at Salon Pucci Animal
Grooming And Wellness Spa is to offer a stress free grooming
experience for your dog.
Your pet’s safety and comfort are our
first priority. We strive to provide your pet with a safe and
hygienic grooming experience. Salon Pucci prides itself in the
gentle and patient care we provide.
We will not perform any grooming procedure
that causes pain or a level of stress that we think is excessive.
In some situations this can include nail trimming.
You, the dog owner, will advise us of any
medical, physical, or emotional issues, allergies, sensitivities,
and pre-existing conditions.
These may include prior surgeries, hip or
joint issues, warts, moles, ear infections, or skin problems.
If your dog has behavior problems, please
let us know. Salon Pucci grooms puppies starting at 6 months
of age. All dogs must be up to date on vaccinations.
At Salon Pucci we recognize the special bond
that our clients share with their pets. We value their health
and well being. We understand that your pet has many emotions
and we will take into consideration the effect a grooming visit
may have on them. Most pets, whilst visiting a grooming salon
enjoy their time there and love the attention they receive from
their groomers and their happy owners. But we are aware, that
some pets, may sometimes suffer from anxiety, nervousness and
become a little distressed while visiting a grooming salon.
We will nurture and understand your pets feelings and ensure
that your pet feels comfortable at all times.
For your dogs comfort, please toilet your
dog before you arrive at the shop.
For safety reasons, all dogs are to be leashed
before entering and to remain on leash in the shop.
We try to answer every phone call. In the
event that we are unable to answer your call, please leave a
message and we will return your call as soon as possible. Calls
received after hours will be returned the next business day.
Please note that we require 48 hours notice to cancel your appointment.
Without proper notice, there will be a $25.00 fee on your next
visit. Saturdays are our most in-demand day. Should you"no-show,"
or should you forfeit your Saturday appointment due to lateness,
we will not be able to book you on Saturdays in the future.
Every effort will be made to keep our scheduled
grooms running smoothly. A typical dog groom can be completed
in 4 to 5 hours from the time of your appointment. If your pet
has behavioral issues or skin and coat problems, you may be
looking at a longer period of time. If you need your dog returned
by a certain time, please let us know prior to the groom. We
are happy to work with you as much as possible, but repeated
calls to check on the readiness of your dog only causes further
delay. If you are waiting for your dog, please refrain from
allowing your dog to see you, as it will be difficult to finish
Salon Pucci closes promptly at 5:00 pm. If
you are not here by 5:00 pm to pick up your dog there will be
a $25.00 "late pick up fee" for the first hour. Any
time later than 6:00 pm will be charged as a "boarding
fee" for $100.00 an hour.
Senior Pets & Pets with Health Problems:
Once your pet becomes elderly or infirm, they
may not accept a lengthy grooming procedure. For their comfort
and safety they will be groomed for simple styles. Due to the
afore mentioned, we accept new clients 13 years of age and under
The health, safety, care and comfort of your
pet are Salon Pucci's primary concerns and purpose. Salon Pucci
strives to offer quality professional service for our clients
and their pets. Dogs that show a tendency to bite or jump around
may be muzzled or attached to a grooming arm for their safety
and the groomers' safety. Dogs that cannot be controlled will
be sent home and charged for the amount of grooming that has
Salon Pucci reserves the right to refuse service.
Pets that are extremely aggressive will NOT be groomed. We encourage
any owners with extremely aggressive dogs to seek grooming through
a veterinarians office. Salon Pucci reserves the right to raise
the price to those who do not disclose the true temperament.
If you would like your pet brushed out, de-matting
fees start at $25.00 in addition to the cost of the groom. If
your pet cannot be humanely de-matted, we will have to shave
Please keep in mind that a matted coat can
cause numerous health conditions including itching, irritation,
and skin infections. Severe matting promotes heat exhaustion,
sores, bacteria, and pain. Removing a heavily matted coat includes
risks of nicks, cuts or abrasions due to warts, moles and skin
folds trapped and hidden in the mats. Heavy matting can also
trap moisture near the pet’s skin allowing fungus or bacteria
to grow causing skin irritations that exist prior to the grooming
As the owner, you are responsible for the
condition of your pet's coat and will not hold Salon Pucci responsible
for any of these ailments. Regular grooming may help prevent
Blades and scissors are used to achieve their
grooming. Although we strive for safety, pets are a moving,
dancing, licking, affectionate and hyper client. Just like humans,
pets can have unique allergies and reactions to products. Should
this happen you will see this within an hour of grooming and
need to call us immediately.
Safety comes first for everyone during the
grooming process, people as well as pets. You must inform the
staff at Salon Pucci prior to grooming if your pet has bitten
someone or has aggressive tendencies. Owners will be held liable
for any bites or any property damage caused by their pets. We
will stop the grooming process if we feel your pet's behavior
is compromising his safety or the groomers'. Charges may apply.
Pricing varies for each dog and is determined
by breed, size, and condition of your pets coat.
Additional charges apply for de-matting, de-shedding,
excessive coat, flea and skunk treatments due to the extra time
it takes. Additional charges may apply due to the dog’s
temperament and behavior during the groom as an extra handler
may be necessary.
Payment for service provided by Salon Pucci
is due when you pick up your pet.
We make every effort to ensure your pet's
grooming is pleasant and safe, however, if your pet becomes
ill or if the services of a veterinarian are required, you hereby
give Salon Pucci permission to obtain treatment if you are not
available to do so and you agree to pay such expenses.
Customer releases Salon Pucci, its agents,
officers, sub-contractors, and employees from any and all liabilities,
financial and otherwise, for injuries to Customer, Customer's
dog, or any other property of Customer, which arise in any way
from services and/or products provided by or as a consequence
of Customer's association with Salon Pucci including, but not
limited to, veterinarian bills.